Service Process
I. Customer Development and Needs Confirmation
1. Pre-sales Consultation: Sales personnel receive customer inquiries and gain a detailed understanding of project type, construction scenario, performance requirements, usage, and delivery cycle.
2. Specific Solution Development: The technical department collaborates with sales personnel to provide customized solutions for customers, including product selection, usage calculation, construction process suggestions, and cost analysis.
3. Sample Provision: Samples and test reports are provided free of charge according to customer needs, and sample test results are followed up, with timely answers to technical questions.
II. Business Negotiation and Contract Signing
1. Business terms clearly define product price, payment method, delivery location, acceptance standards, warranty period, and liability for breach of contract, avoiding vague wording.
2. Before signing, the legal and finance departments review the contract to ensure compliance and controllable risks.
3. After contract signing, a "Project File" is simultaneously established, containing all materials including customer information, contract text, technical solutions, and communication records. III. Order Execution and Production Scheduling
III.Order Execution and Production Scheduling
Order Process: Order Receipt → Inventory Check → Production Planning and Scheduling → Production Process Tracking → Finished Product Inspection → Shipment Preparation
1. Upon receiving a customer order, the Sales Department will confirm the order within 2 hours and simultaneously check inventory. Orders with available stock will proceed directly to the shipment process; orders without stock will be issued to the Production Department.
2. The Production Department will prioritize key projects and urgent orders, strictly adhering to delivery schedules and providing daily progress updates to the Sales Department.
3. The Quality Control Department will conduct factory inspections on each batch of products awaiting shipment to ensure product specifications meet contract requirements and issue a Certificate of Conformity and an Inspection Report.
IV. Logistics and Delivery
1. Confirm the delivery time, location, and on-site unloading conditions with the customer in advance, and verify the product model, quantity, and accompanying documents.
2. Select compliant transport vehicles, and ensure the products are protected against moisture and contamination. Dedicated vehicles must be used for transporting bulk mortar to avoid mixed loading and contamination.
3. After the products arrive on-site, cooperate with the customer to verify product information and check the integrity of the packaging. For bulk mortar, verify the weight on the delivery note.
V. After-Sales Service
1. If we receive quality feedback from customers, the company's Quality Management Department will contact the customer immediately and conduct sampling tests, investigate the construction process, and trace raw materials to identify the problem.
2. Regularly follow up on construction progress and product usage, collect on-site feedback, and optimize product and service solutions accordingly.
